U.S. Shipping and Delivery Policy

Address Accuracy and Delivery Problems

Under the customer terms maintained by puracy, address changes cannot be guaranteed after handling starts. Send delivery or tracking issues to support@puracyriver.shop or call 512-577-0770; approved quality resolutions carry no return-shipping cost. This detail supports a clear understanding of the service standard that applies to the request.

How Tracking Is Provided

As part of the service provided by puracy, when the parcel leaves fulfillment, shipment confirmation includes a tracking number. Carrier systems may not display movement immediately. This explanation is included so the customer process is clear before an order is placed.

Handling and Carrier Time

In administering this part of the store, puracy follows this rule: allow 1–2 business days for handling before shipment. The carrier's estimated delivery window is then 4–6 business days, although weather, peak periods, or service interruptions may affect timing. It is set out to give customers a concise and transparent view of the applicable process.

United States Shipping Only

Shipping is available only to valid United States addresses, and free standard shipping applies to all U.S. orders. We do not currently ship internationally. This is the operating standard followed by puracy. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Store Contact Details

• Store: puracy
• Customer-service email: support@puracyriver.shop
• Customer-service phone: 512-577-0770
• Business and return address: 1859 Carriage Ln, Appleton, Wisconsin, 54914, United States