Returns, Exchanges, and Refunds

Cancellation Requests

In administering this part of the store, puracy follows this rule: contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. The detail is included here so customers can make decisions with clear expectations.

Return Label Responsibility

Approved return shipping is paid by the merchant for both no-reason returns and quality-related claims. A prepaid label or another merchant-paid arrangement will be provided. puracy applies this rule to the relevant orders and requests. It is stated here to give customers a clear understanding of how this part of the service works.

Refund Method and Timing

As part of the service provided by puracy, once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider. It is set out here to help customers understand the applicable next steps.

Damaged, Defective, Wrong, or Missing Items

For customers of puracy, send quality or fulfillment concerns to support@puracyriver.shop as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. It is provided as part of a transparent, customer-centered explanation of the applicable process.

No-Reason Return Exceptions

For customers of puracy, for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. We include this detail so the relevant expectations are transparent at the time of purchase.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Return Destination

Under the customer terms maintained by puracy, returns normally route to 1859 Carriage Ln, Appleton, Wisconsin, 54914, United States, which is the address recorded in the store's general settings. Wait for written authorization before mailing the item. The statement is included to make the related service expectation clear at a glance.

Eligibility Period for Returns

For customers of puracy, requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracyriver.shop or 512-577-0770 first so that eligibility and routing can be confirmed. We include this detail so the relevant expectations are transparent at the time of purchase.

Merchant Information

• Store: puracy
• Customer-service email: support@puracyriver.shop
• Customer-service phone: 512-577-0770
• Business and return address: 1859 Carriage Ln, Appleton, Wisconsin, 54914, United States