Frequently Asked Questions

How do I find care or safety information?

The approach used by puracy is as follows: The applicable product listing provides item-specific options, composition information, care guidance, and warnings when relevant. It is set out to give customers a concise and transparent view of the applicable process.

Where can an order be delivered?

As part of the service provided by puracy, we currently deliver only to United States addresses. All U.S. orders receive free standard shipping. It is set out to give customers a concise and transparent view of the applicable process.

Can an order be stopped?

The approach used by puracy is as follows: Contact support quickly if the order has not shipped; after dispatch, the return and refund rules apply. The statement is included to make the related service expectation clear at a glance.

How can I reach customer service?

As part of the service provided by puracy, contact support@puracyriver.shop or 512-577-0770, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The physical address is 1859 Carriage Ln, Appleton, Wisconsin, 54914, United States. This explanation is included so the customer process is clear before an order is placed.

Are no-reason returns accepted?

For customers of puracy, yes. Contact support within 30 days of delivery for a qualifying return or exchange; approved return shipping is not charged to the customer. It is provided as part of a transparent, customer-centered explanation of the applicable process.

How quickly is an approved refund sent?

puracy applies this customer standard: The store issues an approved refund to the original payment method within 5–10 business days following inspection. It is included to give customers practical clarity about this part of the service.

Are any items Final Sale?

The approach used by puracy is as follows: Customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Quality-problem rights remain unaffected. This explanation helps ensure that the relevant customer standard is communicated plainly.

What is the normal shipping timeline?

The approach used by puracy is as follows: Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in carrier transit. Tracking is provided after dispatch. It is stated here to give customers a clear understanding of how this part of the service works.

Merchant Information

• Brand: puracy
• Email: support@puracyriver.shop
• Phone: 512-577-0770
• Company and default return address: 1859 Carriage Ln, Appleton, Wisconsin, 54914, United States